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Return Policy

We want you to be thrilled with your experience shopping with Cheerful Hound. If something does not meet your expectations or if you need to exchange it for a different size or style, please contact us so we can make it right.

RETURNS

-To initiate a return, please email: amanda@cheerfulhound.com with your order number and explain which item needs returned.

-To be eligible for a return, your item must be unused, unwashed, and in the same condition in which you received it. 

  • Returns received within 30 days of original ship date will be refunded in full, minus shipping charges
  • We cannot accept returns after 30 days

-Refunds are issued to the original form of payment and are processed within 5 business days of receipt of returned merchandise. You will be refunded the purchase amount and any applicable sales tax.

-Customers are responsible for paying return shipping costs unless we sent an incorrect or damaged item, in which case we will provide a complimentary return label.

EXCHANGES

While we don't offer direct exchanges, you can return any new, unused item for a refund using the process listed above and place an order for the new item that you would like instead. 

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