We want you to be thrilled with your experience shopping with Cheerful Hound. If something does not meet your expectations or if you need to exchange it for a different size or style, please contact us so we can make it right.
-To initiate a return, please email: email@example.com with your order number and explain which item needs returned.
-To be eligible for a return, your item must be unused, unwashed, and in the same condition in which you received it.
- Returns received within 30 days of original ship date will be refunded in full, minus shipping charges
- We cannot accept returns after 30 days
-Refunds are issued to the original form of payment and are processed within 5 business days of receipt of returned merchandise. You will be refunded the purchase amount and any applicable sales tax.
-Customers are responsible for paying return shipping costs unless we sent an incorrect or damaged item, in which case we will provide a complimentary return label.
While we don't offer direct exchanges, you can return any new, unused item for a refund using the process listed above and place an order for the new item that you would like instead.